(LONDON) OFCOM Report: UK adults spent an average of three hours and 47 minutes online every day during the #pandemic, an annual survey of media habits by the regulator has found #AceNewsDesk report

#AceNewsReport – June.10: That was over an hour longer than adults in Germany and France: In addition, online shopping sales in the UK rose by 48% to £113bn, with food and drink sales rising the most.

#CoronavirusNewDesk #Pandemic accelerated UK’s shift online, says Ofcom said the Online Nation 2021 report revealed how the pandemic had accelerated a shift to online.

Mother multi-tasking with infant daughter in home office
Ofcom Report:

In a year when many had to find what entertainment they could at home, gaming saw a big increase with half who played telling Ofcom it helped them get through lockdown.

Sixty-two per cent of adults, and 92% of 16 to 24 year-olds, said they played computer games.

Communication at work and at play also changed as workplaces closed and travel was restricted. 

“Zoom had extraordinary growth – from a few hundred thousand users in the first two months of 2020 to more than 13 million in April and May,” the report said.

TikTok growth

The report found many people were glued to their phones. Mobile apps cost British people nearly £2.45bn with most going on Tinder, Disney+, YouTube and Netflix.

TikTok grew rapidly, Ofcom said, from three million adult visitors in September 2019 to 14 million by March this year. 

Young adults aged 18-24 more than doubled the time they spent on the short-form video app each day, from 17 minutes to 38 minutes in September 2020.

And, as the High Street was forced to close, online sales rose by almost half.

Misinformation

Half of adults said that news and information was a big reason they went online – but they often encountered misinformation. 

Some 46% of UK adults who looked for information about the pandemic said they had found misleading or untrue information.

Among the most commonly shared falsehoods in the first quarter of 2021 were that face masks offered no protection or caused harm, and that the number of deaths linked to coronavirus was much lower than reported.

The report found that “adults are as likely to use social media to find information about the Covid-19 pandemic as they are to use news sites and apps” with Facebook the main source. However, only 16% who used Facebook for information about Covid-19 said they trusted it as a source.

Getty Images: Tik-Tok popular in many countries of the world – also took off in the UK

Pornhub

Around one in eight online adults and more than one in five of those aged 15-34 said they used an online dating service before the first lockdown. 

But the money lost to romance scams increased 12% to reach £18.5m.

Nearly half (49%) of UK adults visited an adult website or app in September 2020. 

Ofcom found the largest site, Pornhub, was visited by around half of all UK online men, but just over one in six of online women.

In December, the site removed millions of user-generated videos from view after the New York Times alleged it was “infested” with illegal material, allegations its parent company Mindgeek denied.

Digital divide

The report notes that while many benefited from access to the net, it meant that in Ofcom’s words “lockdown had a greater effect on people who are digitally excluded”.

It noted nearly one in five over-64s and roughly one in 10 in lower socio-economic households did not have internet access, turning a digital divide into a social one.

The digital divide also extended to schoolchildren. It found that nearly all children had access to the internet, but 4% had access only by mobile phone. One in five children lacked a device that would be suitable for doing school work on.

While children spent more time online, the report found nearly half reported “negative experiences” . On mobile phones, 30% of these negative experiences were being contacted online by someone they didn’t know who wanted to be their “friend”.

#AceNewsDesk report ……..Published: Jun.10: 2021:

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#coronavirusnewsdesk, #london, #ofcom

(BRITAIN) OFCOM Asked for £10.00 but householders who receive poor service from their telecommunications provider will receive £8.00 per day if a fault is not fixed: Wait for it in 2019 …..Giving time to increase charges and fees to cover the costs as usual #AceNewsDesk reports

#AceNewsReport – Nov.11: Householders who receive poor service from their telecoms provider are to get automatic compensation, the regulator Ofcom has announced: From 2019 they will get £8 a day if a fault is not fixed, paid as a refund through their bill……Householders will get £8 a day if broadband or landline faults are not fixed immediately as well #AceNewsDesk reports

BBC News http://ift.tt/2hq9fMDThis is less than the £10 that was proposed when #Ofcom began its consultation earlier this year………..Providers will also have to pay £5 a day if their broadband or landline is not working on the day it was promised……..If an engineer misses an appointment, they will have to give £25 in compensation……….Ofcom has estimated as many as 2.6 million people could benefit from the new rules…….. £142-million pay-outs…….The agreement covers consumers who have contracts with BT, Sky, Talk Talk, Virgin Media and Zen Internet – which make up around 90% of telecoms customers in the UK……..Plusnet and EE are expected to join the scheme at a later date ….How compensation will work

  • Consumers will have to phone up to complain initially
  • Service not working, and not fixed after two days: £8 compensation a day
  • Missed engineer appointment, or less than 24 hours notice of cancellation: £25 for each appointment
  • Delayed starting date: £5 a day

“Waiting too long for your landline or broadband to be fixed is frustrating enough, without having to fight for compensation,” said Lindsey Fussell, Ofcom’s consumer group director………..”So providers will have to pay money back automatically, whenever repairs or installations don’t happen on time, or an engineer doesn’t turn up……..”People will get the money they deserve, while providers will want to work harder to improve their service”……Ofcom said the scheme would not come in to operation until early 2019, because of the complexity of the changes…………Help would need to update said that billing systems and online accounts would need to be altered, and staff would need to be re-trained……….In total, customers can expect to get £142m in pay-outs every year, according to Ofcom’s estimates………At the moment telecoms users can get compensation in theory, but only around 15% of those who complain manage to get a refund…….Even then most only get small amounts, said Ofcom………Anyone wanting to obtain compensation under the current arrangements can find help on the Ofcom website…….Which? said that those providers who have not already joined the automatic compensation scheme should do so #AceNewsDesk reports are provided by Sterling Publishing & Media News

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