UK Digital Services Now On-line – Check Them Out

Digital Services On-Line#AceConsumerNews says “Digital Services” so good people prefer to use them.

Transformation programme logoThe Government Digital Strategy and Departmental Digital Strategies commit us to the redesigning and rebuilding of 25 significant ‘exemplar’ services. We’re going to make them simpler, clearer and faster to use. All these are to meet the Digital By Default Service Standard by April 2014 and be completed by March 2015.This dashboard shows you which transactions are in the programme, what progress is being made, the estimated scale of the digital service. Click each service name for more detail.This demo, from our ‘Sprint Alpha’ event, will give you a quick look at some of the exemplars.
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Electoral registration BETA

Rebuilding trust in our electoral system and making voter registration more convenient and secure

47mConfirmed on the electoral register in first year

Apprenticeship applications DISCOVERY

If you want to advertise or apply for an apprenticeship you’ll be able to do it quickly and easily online

1.2mApplications a year
for Business
Innovation & Skills

Redundancy payments ALPHA

If your company has recently become insolvent you will be able to apply for redundancy payment online

270kTransactions a year
for Business
Innovation & Skills

Patent renewals BETA

If you want to renew a patent you will be able to do it quickly and easily online

380kRenewals a year
for Business
Innovation & Skills

Property register ALPHA

If you are interested in a property you can search an online map to find out more about it

598kCustomer requests a year
for Business
Innovation & Skills

Student finance LIVE

If you have, or are applying for, student loans and grants you will be able to manage them using an improved online service

1.3mStudents supported
for Business
Innovation & Skills

Waste carrier registration BETA

If you need to register to handle waste, we’ll make it quick and easy online

200kRegistrations in first year
for Environment
Food & Rural Affairs

Rural support (Common Agricultural Policy) ALPHA

You will be able to submit accurate and verifiable information online about how you use your land, so you can claim subsidies under the Common Agricultural Policy

105kApplications in first year
for Environment
Food & Rural Affairs

View driving record BETA

If you are a driver you will be able to view information from your record, including what vehicles you can drive and any penalty points and disqualifications. Driver’s data will be made available via a new DVLA enquiry platform built to handle high-volume enquiries

6mDriver enquiries a year
for Transport

Personalised registrations DISCOVERY

If you want to transfer or apply for a number plate you will be able do so online, without having to visit a DVLA office

1.6mTransactions a year
for Transport

Vehicle management DISCOVERY

If you want to transfer ownership of a car you will be able to do it yourself online or using an intermediary

18mTransactions a year
for Transport

Claim Carer’s Allowance BETA

If you’re a carer you will be able to apply for financial help from government using an improved online service

3.2mCarers supported
for Work &

Claim Personal Independence Payment (PIP) DISCOVERY

If you’re applying for financial help from government for living with disabilities there will be a convenient digital service for you to use

2mPeople supported
for Work &

Universal Credit BETA

Universal Credit will roll 6 benefits and tax credits into 1 to simplify the system and ensure people are better off in work.

10mAdults supported
for Work &

PAYE for employees BETA

If you want to check or update your PAYE status you will be able to do so online, and see the impact on the tax you pay

2mEmployees a year
HM Revenue
& Customs

Digital self-assessment BETA

If you are registered for self-assessment you will be able to manage your tax affairs through a fully digital service, without any more confusing paper correspondence

10mRegistered for self-assessment
HM Revenue
& Customs

Business tax dashboard BETA

If you run a business you will be able to check how much tax you owe, learn about what you can and can’t claim, and pay your tax – all in one place

2.5mRegistered for corporation tax
HM Revenue
& Customs

Agent online self-serve BETA

If you are the tax agent for another company or individual you will be able to do everything they can with the new digital tax services on their behalf (update details, file returns, etc)

120kTax agents
HM Revenue
& Customs

Registered traveller ALPHA

If you’re an eligible, frequent traveller to the UK you’ll be able to easily apply to use e-Gates, cutting time queuing at airports

Home Office

Criminal record check DISCOVERY

If you need to get a criminal record check you will be able to do this simply and quickly online.

3.9mEnhanced checks
Home Office

Visit visa applications BETA

If you need a visa to visit the UK you will be able to apply using a simple online service

3.4mVisas issued a year
Home Office

Civil claims BETA

Saving people money and hassle by creating a digital service for small claims, including money and possession claims

1.85mClaims a year
of Justice

Employment tribunal fee payment BETA

If you’re lodging an appeal to an employment tribunal you will be able to pay the accompanying fee online

200kTransactions per year
of Justice

Prison visit booking ALPHA

If you’re visiting a prison you will be able to use a single, national service, reducing staff time and offering a better experience for families, friends and professionals

1.5mVisits a year
of Justice

Lasting power of attorney BETA

If you’re making a lasting power of attorney it will be easier, leading to fewer errors, encouraging more people to plan ahead for an uncertain future

200kApplications a year
of Justice

#acenewsservices, #cabinet-office, #common-agricultural-policy, #department-for-business-innovation-skills, #driver-and-vehicle-licensing-agency, #dvla, #government, #government-digital-strategy, #justice-ministry, #online-service-provider, #software-release-life-cycle, #student-loan, #twitter

Student Loan Repayments the Facts and the Fiction

#AceNewsServices says this is a follow-up to my previous post at NAO

Press Release:

Full report: Student loan repayments

Student Loans the Fact and the FictionUntil the Department for Business, Innovation and Skills (BIS) has a robust strategy for maximizing the collection performance of student loans and improves its information on borrowers, it will not be well-placed to secure value for money, according to today’s report from the National Audit Office.

BIS forecasts that the total value of outstanding student loans will increase from £46 billion in 2013 to approximately £200 billion by 2042, in 2013 prices. The number of borrowers due to repay is projected to increase from 3 million in 2012-13 to 6.5 million by 2042. The loan book is therefore becoming a substantial public asset.

BIS and its collection partners HM Revenue & Customs and the Student Loans Company (SLC) work together in a joined-up way. In 2012-13, they collected £1.4 billion in student loan repayments, at a cost of £27m. While using the existing tax system brings clear benefits for efficient collection from borrowers who work and pay tax in the UK, BIS nevertheless needs to make better use of data to support  its collection strategy and improve its understanding of where it could invest to maximise the collection value of the loan book.

In designing how student loans would work, BIS anticipated that a proportion of the loans would not be repaid. However, BIS has not set an annual target for the amount to be collected because repayments are affected by graduate earnings and economic factors outside its direct control. It does not separately publish its forecasts for the amounts it expects to be collected and has had difficulty developing an accurate forecasting model. Annual repayment forecasts are consistently higher than amounts collected and BIS cannot explain why forecast repayments are currently around 8 per cent higher in value than actual repayments.

Furthermore, it has not done enough to establish whether borrowers with no current employment record are earning enough to repay their loans. While many of these borrowers may not be in employment, BIS and the SLC have carried out little analysis to establish how many may be working overseas or the level of repayments that may be missed. They need to improve their information on borrowers to make more informed judgements about where to invest to maximize recovery.

Book Debt Sell Off“Given the expanding size of the student loan book, the Department for Business, Innovation and Skills now needs to take a more energetic and considered approach to maximizing the value of the loan book to the taxpayer and achieving a high level of collection performance.”

Amyas Morse, head of the National Audit Office, 28 November 2013

Notes for Readers:


Total value of outstanding student loans, March 2013.


Total student loans paid out since scheme introduction in 1990.


The proportion of new loans BIS does not expect to be repaid.

£200 billion

Projected value of outstanding student loans by 2042.


Earnings threshold for new loans above which borrowers begin  repaying.

£1.4 billion

Total repayments collected in 2012-13.

£27 million

Total spent by the Student Loans Company and HM Revenue & Customs on maintaining and collecting repayments in 2012-13.

82 per cent

Proportion of repayments collected through the UK tax system in 2012-13 (the rest is collected by the Student Loans Company).

50 per cent

Estimated proportion of borrowers with new student loans who will not fully repay.

8 per cent

Gap between forecast and actual repayments collected, 2011-12.

1. The government introduced student loans in 1990 to support students, primarily for living costs but subsequently extended to include tuition fees. The Department for Business, Innovation & Skills (BIS) is responsible for ensuring that there is an effective and efficient system for collecting student loan repayments from English borrowers and from EU borrowers attending English universities. The Student Loans Company (SLC) and HM Revenue & Customs (HMRC) operate the system for collecting loan repayments.

2. Press notices and reports are available from the date of publication on the NAO website, which is at Hard copies can be obtained from The Stationery Office on 0845 702 3474.

3. The National Audit Office scrutinises public spending for Parliament and is independent of government. The Comptroller and Auditor General (C&AG), Amyas Morse, is an Officer of the House of Commons and leads the NAO, which employs some 860 staff. The C&AG certifies the accounts of all government departments and many other public sector bodies. He has statutory authority to examine and report to Parliament on whether departments and the bodies they fund have used their resources efficiently, effectively, and with economy. Our studies evaluate the value for money of public spending, nationally and locally. Our recommendations and reports on good practice help government improve public services, and our work led to audited savings of almost £1.2 billion in 2012.

28 November 2013


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