(VIRGIN MEDIA) JUST IN ALERT: Warns thousands of customers they need to “take action” or their mobile phone will stop working if using PAYG #AceNewsDesk report

#AceNewsReport – July.19: The operator informs customers that “we’ll be in touch closer to the time to inform you of the date when your SIM will stop working” (oh.. how nice), although the only real options open to those impacted by this will be to either adopt one of Virgin Mobiles Pay Month plans or switch to a different network operator. If you’d rather not wait around, then you can give them a call first on 789 to discuss your options.

#AceDailyNews says Virgin Mobile UK Moves to Scrap Pay As You Go Packages UPDATE Customers of Virgin Mobile’s (Virgin Media) Pay As You Go (PAYG) plans have been informed that the service is “ending” and it will be gradually phased out between October 2021 and January 2022. During this period, customers will find that their SIM “will stop working … if you don’t take any action.” Talk about harsh ……ring 789 on your mobile to discuss options ….

IS Preview

We regularly review our offerings to make sure we’re meeting our customers’ needs and usage. After careful review, we’ve decided to close our Pay As You Go services and focus on providing even greater Pay Monthly plans. You have at least 3 months to switch to Pay Monthly or request your PAC, after we have notified you,” said the operator.

In fairness, the move isn’t all that surprising, particularly when you consider that Virgin Media’s prepaid (PAYG) mobile base has collapsed to 123,500 (March 2021) customers from 233,400 a year ago.

One slight irony of this is that Virgin Mobile states that their “friends at O2 offer a great Pay As You Go service” that you can switch to, which is a fascinating thing to say given that Virgin Media just merged with O2 and in a few years’ time O2 will replace Vodafone as the service provider for Virgin Mobile (assuming they retain their individual branding).

Don’t forget to use up your credit up before our Pay As You Go service ends or request a refund for any leftover credit,” added the operator. Thanks very much. Credits to Dafydd for helping to spot this development.

UPDATE 2:23pm

We’ve had a comment from Virgin Media (VMO2).

A Spokesperson for Virgin Media told ISPreview.co.uk:

“We regularly review our products and services to ensure our offering reflects our customers’ needs and best supports their usage.

Over the last few years, we have seen a 75% reduction in active Pay As You Go use, so have decided to close our Pay As You Go services and focus on providing even greater Pay Monthly and SIM only plans.

Customers impacted by this change will be notified in a clear, timely way and will be offered an alternative Pay Monthly plan or the option to switch provider.”

#AceNewsDesk report ……..Published: July.19: 2021;

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#alert, #u-k, #virginmedia